SAFE & SECURE SHOPPING
KCRAFT knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting KCRAFT, you are accepting the practices described in this Privacy Policy.
WHAT PERSONAL INFORMATION DOES KCRAFT COLLECT ABOUT CUSTOMERS?
Information That You Provide
We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.
Automatic Information
Some information is received and stored automatically whenever you interact with us. “Cookies” are one example of this type of information. In internet terms, a “cookie” is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
Mobile
When you download or use the KCRAFT mobile application, we may receive information about your location and your mobile device. This information may be used to provide you with personalized content.
Information from Other Sources
We might also receive information about you from other sources and add it to our account information. All information collected is for the sole purpose of personalizing and improving your user experience.
HOW DOES KCRAFT USE YOUR CONTACT INFORMATION?
We use your contact information for the following purposes only:
Register you as a user on our website;
Manage and/or maintain your user account and wish list on our website;
Process and deliver purchases, returns, backorders etc.;
Communicate with you and provide customer support;
Let you know about products, promotions and events that might be of special interest to you;
If for some reason you would prefer not to receive emails from KCRAFT simply email a request to support@kcraftbikes.com with the word “UNSUBSCRIBE” in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.
HOW DOES KCRAFT USE YOUR OTHER CUSTOMER INFORMATION?
Customize our services and product offerings to suit your needs and interests;
Record purchases that you have made on our website;
Let you communicate with us through social networks and other media;
Allow you to post comments on our website, on social networks and other media;
Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;
Enforce our Terms & Conditions;
Comply with applicable legal requirements, industry standards and our policies.
DOES KCRAFT SHARE CUSTOMER INFORMATION?
Your privacy is always respected when you shop with KCRAFT or use the KCRAFT mobile application. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behaviour and/or keystroke activity) during your visits in order to further enhance your shopping experience.
HOW SECURE IS MY CUSTOMER INFORMATION?
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. KCRAFT is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
WHAT CHOICES DO I HAVE?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain KCRAFT and KCRAFT mobile application features. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request to support@kcraftbikes.com.
ARE CHILDREN ALLOWED TO USE KCRAFT?
If you are under 18, you may use KCRAFT only with the involvement of a parent or guardian.
CONDITIONS OF USE, NOTICES, AND REVISIONS
If you choose to visit KCRAFT, your visit and any dispute over privacy is subject to this Policy and our Terms & Conditions. If you have any concern about privacy at KCRAFT please contact us at support@kcraftbikes.com with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms & Conditions for KCRAFT are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms & Conditions.